Thank you for visiting and shopping at the Manases Evergreen Turf Online Store. For now online sales are only available for KS, OK, NE but we are working hard to add more states. However, if you need something, we can help you out. Just send us an email for what you are looking for or send to cart any item you want to buy and instead of clicking "Check Out" button, click "Request A Quote" button.
Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If we are out of stock or there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment estimated delivery times
Shipping rates & delivery estimates
Before checking out any order, please request a quote to get the shipping cost. We will send the link to pay for the order with the tax and shipping cost. The order must be paid in full before it can be fulfilled.
Delivery delays can occasionally occur.
Residential vs Business Addresses
For residential address - the carrier will unload on the driveway.
For a business address - the carrier assumes you will have a loading dock and forklift. If not, please notify us via email at contact@manasesenterprises.com so we can make the necessary changes.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
If you received your order damaged follow the steps below.
- Accept your shipment - manases turf will address the issues with the carrier for you.
- Note any damage on your shipping receipt - Write the number of boxes damaged and describe the damage (ripped carton, damaged box, etc) beside your signature
- Take photos of your shipment - Take photos of the entire shipment, damage to the packaging, close-ups of damaged area, and of your signed receipt with description of the damage.
- Contact us about the damage - email contact@manasesenterprises.com with your order number, your photos, and the number of damaged pieces.
- After receiving your info, we will ship a replacement and file a claim with the carrier on your behalf.
International Shipping Policy
We do not ship internationally.
NOTE: Due to the potential differences in order sizes, We make use of multiple shipping service providers. As such, we are unable to guarantee the exact delivery times and shipping cost stipulated above. We do however understand that you have made the decision to purchase, and we will do everything we can to ensure a speedy delivery. If you need a special order for a turf type that it's not displayed here, please contact us to discuss options. Call: 620 282 2819.